Archives: Administrative

As LEARN NC has grown, we’ve sometimes had trouble keeping up with the demand for customer service. To fix this, you can now call the LEARN NC Help Desk any time, day or night, Monday through Sunday at 919-962-HELP (4357) for all your technical assistance needs. You may also email us at helpdesk@learnnc.org. A real person is always ready to diagnose your problem and provide the appropriate response.

LEARN NC online courses provide the flexibility to work on a course when it’s most convenient to you, whether that’s during school hours or at home in your pajamas. If you run into a technical issue, waiting until business hours isn’t always an option. Whatever day or time you’re reading this, know that help is available to you right now.

We previously reported on server maintenance scheduled for Saturday and Sunday March 13-14. We’re happy to say that this outage has been canceled, as the necessary maintenance was accomplished without necessitating any server down time. As such, users should experience no outages on the LEARN NC website, Instructify, or online courses offered on our Moodle servers.

In the summer of 2008, LEARN NC will switch to the Moodle Learning Management System, replacing our Blackboard service. Moodle’s widespread use throughout North Carolina and open-source development made it a logical and cost-effective replacement.

We are currently formulating a migration plan for existing Blackboard users, which includes free Moodle training for users who have completed LEARN NC’s Blackboard Training course. Users who wish to transfer their Blackboard courses to a different Blackboard server will be able to request course archives at no cost.

As additional details become available, we will post them here and make them available as system announcements on our Blackboard server.

Welcome to LEARN NC’s new news, information, and updates blog! There is now more happening at LEARN NC than we can tell you about in a single monthly email, and so to keep teachers informed we’ll post updates here, as they happen.

You’ll find:

• New online courses and other professional development opportunities
• Freshly published resources for teachers and students
• Information about LEARN NC programs
• Upcoming events, including conference presentations and LEARN NC workshops
• Updates on resources and programs in development
• Fabulous stuff we found on the web and don’t know where else to put
• Announcements of professional development opportunities from selected partner organizations

Finally, this blog is a chance for you to talk to us — to tell us what you think about our programs and resources, make suggestions, and ask for help.

You can subscribe to the blog via the RSS link in the banner. (Not familiar with RSS? That squarish orange icon with the white broadcast lines always means an RSS feed, which sends updates directly to your browser or other “feed reader.” Read our RSS primer for more information.)